LOS ANGELES—July 20, 2009—Cenoplex™, the company that is transforming customer care for wireless operators by harnessing the gap between call placement and connection, today announced the appointment of Neal Bernstein to the company’s advisory board. Neal is currently senior director, business development and strategy for Microsoft’s speech technologies and products.
“Neal brings a unique hybrid of corporate strategy and start-up entrepreneurship to his role as a member of the Cenoplex advisory board,” said Gregory O. Welch, president and CEO at Cenoplex. “With his business development and technology strategy experience he will be a welcome asset to our company and we are pleased to welcome him to our advisory team.”
Neal Bernstein joins long-time advisory board member Denise Archer, currently vice president of carrier partnerships and media communications for BilltoMobile, who has been helping to guide strategy at Cenoplex since its early stages.
With extensive hands-on experience and quantifiable successes over the past 20 years, Neal Bernstein has held a wide variety of roles and responsibilities in the technology industry. Prior to his current role at Microsoft, he was the founder and chief executive officer of NetByTel, an innovative leader in the call center industry, answering millions of customer service phone calls for marquee clients using voice recognition technology that listens and responds directly to the caller. In building NetByTel, Neal oversaw all aspects of the business including setting the vision and strategy, commercializing the technology, building the team, raising approximately $30 million in venture capital, and establishing key client and partner relationships.
Previous to NetByTel, he was the executive vice president and co-founder of Registry Magic, a telecommunications product company that pioneered voice-enabled call routers. While there, Neal was responsible for business development, sales and marketing, and was instrumental in the company’s NASDAQ IPO. Prior to Registry Magic, he was a sales and marketing executive at IBM for 13 years, where among other responsibilities, he managed business development for IBM’s Internet Division, launched IBM’s voice recognition products into the market by building brand and channel leadership, negotiated technology licensing and managed a number of field organizations.
He has been quoted in a number of publications including The Wall Street Journal, Investor’s Business Daily and BusinessWeek. In addition, Neal also has been recognized by a number of regional publications for his technology and entrepreneurial business leadership. In 2002, FastTrack Magazine chose him as a member of their FastTrack Twenty.
About Cenoplex, Inc.
Cenoplex is transforming customer care for wireless operators by harnessing the gap between call placement and call connection. Cenoplex enables wireless operators worldwide to communicate more effectively and intelligently with their customers by placing precisely targeted Actionable Audio MessagesSM into the call stream of any mobile phone. Customer programs fueled by Cenoplex powerfully augment an operator’s lifecycle management strategy by leveraging existing mobile infrastructure to unleash the potential of untapped inventory with new avenues for pre-empting customer service issues, promoting value added services and products, reducing churn and building deeper, more sustainable customer relationships. Privately held Cenoplex, Inc. is based in Los Angeles, California and can be reached at +1 (310) 982-6400 or at http://www.cenoplex.com.
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